Terms & Conditions

Welcome to Lush Intimates. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully, as they outline your rights and responsibilities as a customer.

General Information

  • Lush Intimates is a New Zealand–based boutique brand specialising in lingerie and intimate apparel.
  • Our online store is operated under Lush Intimates Ltd, registered in New Zealand.
  • All prices listed on our website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated.
  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

Ordering & Payment

  • Orders are accepted through our official website www.lushintimates.co.nz.
  • Full payment must be received before your order is processed and shipped.
  • We accept major credit/debit cards and secure online payment options.
  • Once your order is confirmed, you’ll receive an email confirmation with order details.
  • We reserve the right to cancel or refuse any order if we suspect fraud, misuse, or violation of these terms.

Shipping & Delivery

  • Please refer to our Shipping & Returns Policy for full details on delivery timeframes and shipping fees.
  • Lush Intimates is not responsible for delays caused by postal disruptions, customs processing, or incorrect address details provided at checkout.
  • Once an order has been shipped, ownership and risk of loss transfer to the customer.

Returns & Exchanges

  • We take great pride in the quality of our products. However, as a small business and for hygiene reasons, we are unable to offer refunds for change of mind or sizing issues.
  • Eligible items may be returned for store credit under the conditions listed in our Returns Policy.

Product Information

  • We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations in colour, fit, or fabric may occur due to screen settings and manufacturing processes.
  • If a pricing or typographical error is discovered, we reserve the right to correct it and cancel or revise the affected order.

Promotions & Discounts

  • From time to time, Lush Intimates may offer promotions, vouchers, or discount codes. These offers:
  • Are valid for a limited time only;
  • Cannot be used in conjunction with other promotions unless stated;
  • Must be applied at checkout — discounts cannot be added after an order is placed.

Privacy & Security

  • Your privacy is important to us. Please see our Privacy Policy for details on how we collect, store, and use your information securely.

Liability

  • Lush Intimates is not liable for any indirect, incidental, or consequential damages arising from product use or misuse.
  • Our liability, in any case, shall not exceed the total amount paid for the order in question.
  • All products should be used in accordance with care and washing instructions provided.

Contact Us

  • If you have any questions or concerns about these Terms & Conditions, please contact our team:
  • Email: contact@lushintimates.com
  • Wellington, New Zealand

Last Updated: November 2025

Thank you for shopping with Lush Intimates — where comfort meets confidence, and every piece is made with love.