Privacy Policy – Lush Intimates

At Lush Intimates, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or contact us.

Information We Collect

  • Personal details such as your name, email address, phone number, and delivery address
  • Payment information (processed securely through our payment partners; we do not store full credit card details)
  • Order history and preferences
  • Website usage data including IP address, browser type, and browsing activity through cookies and analytics tools

How We Use Your Information

  • Process and deliver your orders
  • Communicate with you regarding your purchases or inquiries
  • Provide order updates, shipping details, and customer support
  • Improve our products, services, and website experience
  • Send promotional offers or updates (only if you’ve subscribed to our mailing list)

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link or contacting us directly.

Data Protection & Security

We take your privacy seriously. All personal data is stored securely and accessed only by authorised personnel. Our website uses SSL encryption to ensure your information remains safe during online transactions. We never sell, rent, or trade your personal information to third parties. However, we may share limited data with trusted service providers such as:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping partners (e.g., New Zealand Post)
  • Email or marketing platforms (for opted-in customers only)

These partners only receive the information necessary to perform their services.

International Orders

For customers outside New Zealand, please note your data may be transferred or processed in other countries for delivery or payment purposes. All transfers comply with applicable privacy standards.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and track website traffic. You can disable cookies through your browser settings, but some features of the website may not function properly without them.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at:
Email: contact@lushintimates.com

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

Last Updated: November 2025

Thank you for trusting Lush Intimates — your privacy, comfort, and confidence always come first.